TRANSFORM DIGITAL CONSUMER EXPERIENCE WITH UNIFIED ACCESS

Unified customer experience fuels better engagement and drives revenue and loyalty. It is, therefore, essential for your CIAM to deliver convenience, hyper-personalization, and security tightly coupled to revamp your digital customer experience.

Create a homogenous, single view of your consumer from across disparate user stores within your enterprise and offer consistent, multi-channel personalization with risk-score backed, adaptive multi-factor authentication.

Deployed across cloud, on-premises, or hybrid IT environments, future-proof your enterprise by boosting the agility and scalability of its consumer identity access management capabilities with Unotech’s CIAM.

Our Solutions Stack


Unified Digital Identity

Unified customer experience fuels better engagement and drives revenue and loyalty. It is, therefore, essential for your CIAM to deliver convenience, hyper-personalization, and security tightly coupled to revamp your digital customer experience. With Unotech’s CIAM solution, allow your consumers to enjoy seamless yet highly secure experiences as they conveniently access your revenue-generating digital products and services. Ensure fully encrypted customer profile and consent-managed data aggregation for privacy-concerned and security-aware consumers to earn their trust and loyalty.

Single Sign-On

Enable one-click consumer access to all your apps and enterprise assets in a highly secured environment – from any location and any device. Leverage secure single sign-on (SSO) to provide seamless access to your modern applications through OIDC, SAML and CAS enabled offerings, and your legacy applications through support for Custom API-based token exchange SSO.

Consent Management

Regulatory requirements, such as GDPR, make it pertinent for enterprises to introduce consent management platform to collect and process consent of consumers for specific data-processing purposes, like marketing, analysis or health. Ensure privacy of your consumers by obtaining their consent before collecting and processing their personal data. Unotech’s Consent Management module helps define your consent-obtaining process and its association with processing purpose or activities, while ensuring apt mechanisms to store, record, process and disseminate such data for unified and secured user experience.

Multi-factor Authentication

Prevent data breaches by supporting a variety of MFA mechanisms to enforce stronger security and better authentication of your consumers. You can select from a range of options to conduct MFA with OTP on Email or SMS, Secret Challenges/Questions, Time-based OTP on third-party authenticators or on Unotech’s Authenticator that supports Push Notifications and TOTP. Help redefine the user experience by enabling your consumers to go securely password-less to digitally access enterprise data, services, and assets.

B2B Integration

Our CIAM solution allows businesses to easily integrate data among various enterprise directories or identity providers. This, in turn, simplifies end-to-end management of Consumer Identity Lifecycle and helps to focus more on adding value to the consumers, protect against risks, while managing privacy concerns comprehensively.

Customer Data Platform

With each consumer interaction, enterprises gather much more data than ever before, such as transactional data, demographic, behavioral data, customer purchases, product usage, service feedback, and more. Usually such huge swathe of data gets siloed as the enterprises’ tech and business processes mature inconsistently, making it harder for organizations to make sense of such data holistically. With Unotech’s Customer Data Platform, you can create a unified consumer database which is accessible to all the other enterprise subsystems. Redefine your consumer data processing by centralizing all the sources within the Customer Data Platform to make it the ultimate source of relevant consumer data for marketing and customer service initiatives, and to transform the user experience across multiple channels.

Key Features


Risk score backed, adaptive Multi-factor Authentication

End-to-end encryption of customer profile field for the security-aware consumer

Consent managed data aggregation for the privacy-aware consumers

Fulfilling the 21st Century needs of the new-age consumers with apt TCO

Scalability and agility without compromising on reliability

Adequate identity validation to ensure that the digital identity belongs to a real person

Want to know how best to manage the new era Identity needs of the new-age consumers?

Talk to Us, Now!