Confidential, timely, and expert support assistance to answer questions, assist in problem resolution, and provide advice on installation and configuration.
All the features of Silver, plus up to 20 hours per year of consulting assistance that can be used for tasks such as deployment, configuration, troubleshooting, architecture reviews, performance tuning, configuration review, migration planning, bug fixes, etc. The Gold option also includes a dedicated Technical Account Manager.
Enterprise and Standard support customers may elect a Platinum option adding remote production monitoring, proactive response to problems and alerts, and an annual review of the environment. Contact Unotech to discuss how this option may fit with support needs.