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Commitment to Service

Unotech is committed to providing world-class service and support to its customers. Staffed with highly skilled engineers and supported by a strong infrastructure, the Open Source Support team is ready to resolve subscribers' questions and problems quickly and professionally. In addition, the Open Source Support team is committed to continually improving the overall quality and reliability of the project for the benefit of subscribers and the entire community.

Ongoing Maintenance for Past, Present and Future Releases

The Open Source Support program provides a flexible timeline for software upgrades. Subscribers are not forced to immediately upgrade to a new release. When the institution or organization is ready to upgrade, Unotech can help. More than a simple provider of support, Unotech participates as an active community member. As an active participant, Unotech is continually abreast of upcoming releases and can provide informed advice on moving to a new release based on the unique needs of the subscriber.

Open Source Support Features

  • Up to 24 x 7 support availability via Web or phone
  • Multiple service levels and support options to meet varying needs
  • Direct access to expert technical staff
  • Guaranteed response times
  • Support for multiple releases of the software
  • Minor, Major, and Critical severity prioritization of support issues