Once we get past deploying your business specific software, we enter the 'Support' phase of our service offering. Backed by a Service Level Agreement, our
post deployment support includes regular checks, troubleshooting, backups, updates, upgrades and patches.
One of the most common query we are faced with, particularly with an Indian clientele is the quality,extent and effectiveness of post deployment customer support. At Unotech Software, we have done away with this concern by incorporating a Service Level Agreement. Your customized software will remain in our vigilance as long as your SLA is valid
Unotech is committed to providing world-class service and support to its customers. Staffed with highly skilled engineers and supported by a strong infrastructure, the Open Source Support team is ready to resolve subscribers' questions and problems quickly and professionally. In addition, the Open Source Support team is committed to continually improving the overall quality and reliability of the project for the benefit of subscribers and the entire community.
The Open Source Support program provides a flexible timeline for software upgrades. Subscribers are not forced to immediately upgrade to a new release. When the institution or organization is ready to upgrade, Unotech can help. More than a simple provider of support, Unotech participates as an active community member. As an active participant, Unotech is continually abreast of upcoming releases and can provide informed advice on moving to a new release based on the unique needs of the subscriber.