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Open Source Support Service Levels

Institutions and organizations can choose between three different service levels offered through the Open Source Support program. Service levels include Developer, Standard, and Enterprise. Within each level, subscribers can choose from Silver, Gold, and Platinum support options, allowing subscribers to match their needs to the option most appropriate. Choose from Developer, Standard, and Enterprise SLAs, to secure the appropriate amount of support coverage.


Suited for sites that require a full-service support offering to safeguard important implementations. Designed for small to medium-sized deployments, the Standard subscription delivers an attractive low-cost support alternate for budget-conscious institutions and organizations.


Meets the needs of the most demanding implementations. Institutions and organizations with larger deployments that require the highest level of response time to protect their mission-critical environment should select this package. With exclusive benefits like 24 x 7 availability, the Enterprise subscription offers exceptional levels of support.